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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Hannah Israe

January 29, 2026

5  out of  5
rating by Hannah Israe
"I love Ms Rene! She was so helpful and sweet!!"
We responded:
"We appreciate your kind words but most of all we appreciate you choosing us for your insurance needs. Glad to hear Renee is taking great care of you. Please let us know if we can help in anyway. Don "
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Ben Maples

January 28, 2026

5  out of  5
rating by Ben Maples
"I love dealing with the folks at Don Bass State Farm! They have great customer service, and they are quick to help out with my home insurance needs!"
We responded:
"Thank you so much for the kind words, please let us know if we can help you in any way with all this storm damage. Don"
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Matthew Burrow

January 27, 2026

5  out of  5
rating by Matthew Burrow
"Don was a pleasure to work with. When I wrecked my truck a couple months ago they helped me with everything. There were no dumb questions and I truly felt like a valued customer."
We responded:
"Thanks so much for the amazing review, Matthew! We really appreciate your support here in Richland . If you ever have any questions or need insurance assistance in the future, we are just a message away! Thank you for your 5-star review. We appreciate your feedback and are pleased to know you had a positive experience with State Farm Agent Don Bass’s Team. Should you have any further questions or require assistance, please do not hesitate to contact us here in Richland . "
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Brian mclendon

January 26, 2026

5  out of  5
rating by Brian mclendon
"Renee is absolutely great Thanks Renee"
We responded:
"Thank you so much for kind words, Brian! We deeply appreciate your support and are always here to help with any insurance questions or needs you may have. "
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Loretta McGuire

December 31, 2025

5  out of  5
rating by Loretta McGuire
"Been a customer with Don Bass for years. Always great service."
We responded:
"Thank you so much for choosing us for your insurance needs! I appreciate the kind words and wish you a Happy New Year! Don"
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Sheree Lewis

December 31, 2025

5  out of  5
rating by Sheree Lewis
"Amy Dedmon is incredibly helpful and understanding she’s always there for me and truly goes above and beyond every time! Very knowledgeable, hands down the best!"
We responded:
"I will let Amy know of these kind words. Thank you for choosing us and we wish you a Happy New Year! Don Bass"
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Cindy Ponder

December 23, 2025

5  out of  5
rating by Cindy Ponder
"Don Bass has always been there when we need him. Great job every time. Very dependable !!"
We responded:
"Thank you so much! We appreciate the kind words and are thankful for your trust in us. Merry Christmas! Don"
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Denise Ricketson

December 22, 2025

5  out of  5
rating by Denise Ricketson
"So grateful to Sherry Tombs with State Farm in Richland that she found me an available rental car to go Louisiana. So grateful to Aaron who works for Enterprise on 55 North Frontage Road, Jackson Ms and so grateful for my kind generous neighbor Richard Stevens for bringing me up here to pick it up. To God be the glory. HE has opened the door."
We responded:
"So glad Sherry was here to help you in this stressful time. Trust everything is going smooth now and God deserves all the glory! Thanks, for trusting us with your insurance and wishing you and family a Merry Christmas! Don"
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Eric Holifield

November 25, 2025

5  out of  5
rating by Eric Holifield
"We love working with Rebecca at Don's office. She is always so knowledgeable and helpful with our policy."
We responded:
"Thank you for the kind words and so glad Rebecca is here to help you. Have a Blessed Thanksgiving and we are blessed to have customers like you. Don "
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Southren Air Services LLC

November 25, 2025

5  out of  5
rating by Southren Air Services LLC
"I called Amy with some questions about my policy. She always answers my questions and is very helpful! This company has consistently been awesome whenever I’ve needed assistance."
We responded:
"So glad to hear that Amy is taken great care of you. We appreciate you choosing us for your insurance needs and wish you a Happy Thanksgiving! Don "
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D ?

November 20, 2025

5  out of  5
rating by D ?
"I have had the most stress free and amazing experience. Amy, is a true lifesaver. She made changing insurance companies a breeze. I would give State Farm a 10/10!"
We responded:
"Welcome to our Agency! So glad Amy made the change so easy for you. I look forward to meeting you and thanks again for choosing us for your insurance needs. Don "
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Sydney Kindrex

October 30, 2025

5  out of  5
rating by Sydney Kindrex
"My sister referred me to don bass! Mrs Rebecca & Mrs Renee were so sweet and helpful!!!!"
We responded:
" We are always blessed to receive a referral! I'm so glad Rebecca Nad Renee were able to take care of you. We truly appreciate your trust and the opportunity to serve your insurance needs. Don Bass "
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David Hof

October 30, 2025

1  out of  5
rating by David Hof
"I been fighting with them for 4 years on a hail roof damage and zero response. EVERYONE in my neighborhood has a new roof except mine. I have never been late on any premium payment because they are payroll deduction. I have had 5 different roofers inspect my roof and it is indeed damaged. State Farm denied every claim. Also I am tired of coming home everyday and having a flyer on my door knob from some Mexican roofer because he drives by and sees a missing shingle! I have 7 different policies with them and maybe when the rain comes inside the house they will fix the roof"
We responded:
"Hi David, I'm sorry to hear you're unhappy with the outcome of your claim. We've had multiple inspections completed-including two State Farm field adjusters and an independent third party (Hancock)-and all reached the same conclusion that the damage found does not meet the threshold for a roof replacement. We've also requested additional documentation from you are your roofer to review any areas we may have missed, but so far, none has been provided. Our claims team has attempted to contact you several times without success, but we are still happy to review any new information you can share. We understand how frustrating this situation is, and we truly want to make sure everything has been handled fairly. Please feel free to contact claims directly at the numbers provided to you or my office if you'd like to discuss next steps. Don Bass"
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Lindsay Kindrex

October 21, 2025

5  out of  5
rating by Lindsay Kindrex
"Rebecca was wonderful getting us Mobile Home insurance. I would recommend her for any insurance needs! 🩷"
We responded:
"Lindsay, thank you for your positive review and for taking the time to share your experience. We're grateful for your trust in us and happy Rebecca could help you find the right coverage for you Mobile Home."
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RACHELLE WINDHAM SHORTER

October 21, 2025

5  out of  5
rating by RACHELLE WINDHAM SHORTER
"Great office. Renee is a great sales person!"
We responded:
"Thank you so much, Rachelle! We really appreciate your kind words and are so glad you had a great experience with us. Glad to hear that Renee is taken great care of your insurance needs! "
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Lisa Singleton

October 21, 2025

5  out of  5
rating by Lisa Singleton
"I love Renee she is the best!!! Every time I’ve had a problem she has done everything possible to help me out went out of her way!! StateFarm is the absolute best 😊❤️"
We responded:
"Lisa, thank you for your kind words and for recognizing Renee great service! We're grateful for your trust and thrilled you had such a positive experience."
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Joshua Thornton

September 16, 2025

5  out of  5
rating by Joshua Thornton
"Amazing service and amazingly fast as well. Thank you Rebecca!"
We responded:
"Thanks for allowing us to help you with your insurance needs. Glad Rebecca was able to give you such great service. Please call us if we can be of any further service to you, are family. Don Bass"
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Julie Thornton

September 15, 2025

5  out of  5
rating by Julie Thornton
"I called Rebecca with no prior conversations while I was at the dealership signing papers on a new vehicle. I told her I was in a hurry trying to get coverage ASAP. She did NOT disappoint! Within 20 minutes she had me fully covered. And the price was WAY lower than what I expected! I highly recommend!"
We responded:
"Thanks so much for the kind words and review. It makes me happy to hear that Rebecca took great care of you. Please let her know if she can be of any further assistance for you., and thanks for allowing us to help you with your insurance needs. Don Bass"
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Kecia Mullins

September 3, 2025

5  out of  5
rating by Kecia Mullins
"We always get great service from everyone at Don Bass State Farm! Renee Whatley answers ALL of my questions. Renee is friendly and very knowledgeable!"
We responded:
"Thank you so much for the kind words and Glad to hear that Renee is taking good care of you. Thanks for your support and please let us know if we can help in any way in the future. Don "
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tabitha harpman

September 3, 2025

5  out of  5
rating by tabitha harpman
"Renee Whatley was extremely professional and fun to speak with. She helped me in my time of need to make changes to my policy with adding renter's insurance. She was polite, friendly, and very professional, and on top of that she was able to provide me with amazing discounts. Love love love the State Farm Don Bass team!"
We responded:
"Thank you so much for your kind words! We’re thrilled to hear that Renee was able to assist you promptly and make the process enjoyable. Providing excellent service and great savings is our top priority, and it’s wonderful to know that Renee and the Don Bass team exceeded your expectations. We truly appreciate your support and look forward to serving you again in the future! Best regards, The State Farm Don Bass Team"
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Kiranmai Kondeti

July 11, 2025

5  out of  5
rating by Kiranmai Kondeti
"I recently signed up for a new policy with State Farm, and the experience was smooth from start to finish. My agent (Rebecca Kindrex )was professional, friendly, and very patient in answering all of my questions. She helped me understand the coverage options clearly and made sure I felt confident in what I was choosing without any pressure. Highly recommend if you are shopping for a new policy and want personalized service."
We responded:
"Thanks for your business, glad Rebecca was able to help you with everything you needed and that all went smooth. Thanks again and give us a call if there is anything we can help you with. Don Bass"
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Rhonda Marshall

May 29, 2025

5  out of  5
rating by Rhonda Marshall
"Great group! I have worked with most of the staff over the last 15+ years. All have been friendly, helpful, knowledgeable and have made the process so easy. I would recommend and have recommended this group to others."
We responded:
"We appreciate the kind words. Glad we have been able to help with your insurance needs over the years. Please give us a call anytime you think you may need us! Don "
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Ruth Brown

May 29, 2025

5  out of  5
rating by Ruth Brown
"Rebecca Kindrex always makes sure I am well taken care of! I highly recommend this agency"
We responded:
"We appreciate you and Happy to hear Rebecca is doing a good job for you. Thanks for the kind words!"
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Rusty Ponder

May 29, 2025

5  out of  5
rating by Rusty Ponder
"Have done business with Don for Many many years for everything I own, houses, cars, life etc. He is always just a phone call away and goes the extra mile to make sure things are handled correctly and as fast as possible!"
We responded:
"Thank you for your kind words, Rusty! We appreciate you being one of our good neighbors! "
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Susan Haralson

May 13, 2025

5  out of  5
rating by Susan Haralson
"So very pleased with State Farm, their rates and customer service. Sherry Toombs Went above and beyond to answer my questions and explain my new policy."
We responded:
"Thank you for you Kind words and allowing us to help with your insurance needs. I am so glad Sherry took the time to answer your questions and offer you great service. Please let us know if can be of service to you in the future. Thanks! Don Bass "