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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Margie Gordon

November 8, 2024

5  out of  5
rating by Margie Gordon
"I talked to Rebecca Kindrex and she was very helpful."
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Ryan Meeks

November 7, 2024

5  out of  5
rating by Ryan Meeks
"Just went in to sign up for life insurance, Mrs Renee took care of everything and explained it so I could understand! Thank you!"
We responded:
"We appreciate you and Thanks for the kind words. it is our pleasure to work with Great neighbors like you and your family Glad Renee was able to help you with your life insurance needs. and thanks for your trust. >"
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Gary Sanders

November 3, 2024

5  out of  5
rating by Gary Sanders
"I've had my insurance with Don , I think since he originally started his on agency. I was with another agent with State Farm before that. He retired. Been extremely pleased with my insurance needs being covered. I have had Renee Whatley as my agent thru Don for years. I honestly don't remember how many years it's been, but it has been outstanding service. I have had some unfortunate claims the past few years and Renee has been right there, helping me, guiding me through the process of claims. She has been so patient and understanding. Staying up with the changes in my life to make sure I have the coverage that my family and I need. I couldn't ask for better service. Thank you, Renee. And you also Don. Awesome service."
We responded:
"Thanks for the kind words. It is our pleasure to work with Great Neighbors like you! . "
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Aleisha Talton

September 24, 2024

5  out of  5
rating by Aleisha Talton
"Very fast Affordable And people friendly"
We responded:
"It is always a pleasure to help Good Neighbor's like yourself. Thank you for allowing us to help you with the unexpected!"
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Harley Southmayd

July 3, 2024

5  out of  5
rating by Harley Southmayd
"Don was the best help in getting me the insurance I needed quickly! He was understanding of my needs, worked quickly, and was extremely patient with me. I am not that knowledge when it comes to insurance, and he made it make complete since to me! I HIGHLY recommend him and his crew over at State Farm. Thank you!!!"
We responded:
"We appreciate your kind comment, Harley! We are so glad we could help you get the insurance coverage you need. Thank you for being a good neighbor! "
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Kristi Sullivan

July 3, 2024

5  out of  5
rating by Kristi Sullivan
"We’ve been State Farm customers for 24 years. We transferred to Don Bass and his team about five years ago. He has our home, auto, and life. He and his staff are great! They are always very helpful and answer my many questions professionally and with great patience. We recently had storm damage, and they have helped us through the whole process. We highly recommend the Bass team!"
We responded:
"Thank you for your kind comment, Kristi! We are so glad we could be there to help you every step of the way! Thank you for being one of our good neighbors! "
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Payton Burns

July 3, 2024

5  out of  5
rating by Payton Burns
"I have been with Don Bass for over fifteen years with my home and car insurance! Don and Amy have always been there to answer my questions or return my calls for help especially when I needed it the most during out time of need. The Custer service given at this company is amazing. They really do everything they can to help and treat you like family!"
We responded:
"Thank you for your kind words, Payton! We appreciate having you as one of our good neighbors! "
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Terry Sanders

July 2, 2024

1  out of  5
rating by Terry Sanders
"Don’t use them for life insurance. You will get screwed and your Beneficiary want receive your life Insurance money."
We responded:
"We are so sorry for your loss and hate to hear that you are displeased. Please give us a call and we would be more than happy to talk through this life insurance policy and process with you. "
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Christy Little

March 20, 2024

5  out of  5
rating by Christy Little
"Emily was amazing. She helped me from start to finish and made sure I had everything I needed. She was patient and kind and explained everything that I asked."
We responded:
"Thank you for your kind comment! We are glad that all of your questions were answered. We appreciate your business! "
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Anna Stevens

March 1, 2024

5  out of  5
rating by Anna Stevens
"Don has my home and car. It’s a comfort knowing that he and his team are a phone call away if we need them. They are always very responsive and it’s by far the best agent experience I’ve had!"
We responded:
"Thank you, Anna! We are glad to have you as one of our good neighbors!"
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Emily Rae Whatley

February 21, 2024

5  out of  5
rating by Emily Rae Whatley
"Great environment with great people! Renee Whatley always takes great care of me!"
We responded:
"Thank you for your kind comment! We are so glad that Renee is able take care of all of your insurance needs! We value you as one of our customers. "
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Rusty Ponder

February 14, 2024

5  out of  5
rating by Rusty Ponder
"Have done business with Don for Many many years for everything I own, houses, cars, life etc. He is always just a phone call away and goes the extra mile to make sure things are handled correctly and as fast as possible!"
We responded:
"Thank you for your kind words, Rusty! We appreciate you being one of our good neighbors! "
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Pete Adcock

October 4, 2023

4  out of  5
rating by Pete Adcock
"Amy has been very helpful answering all of my questions."
We responded:
"Thank you for your review and your business! We are so glad Amy has been providing great service to you! "
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Jessica Abernathy

August 23, 2023

5  out of  5
rating by Jessica Abernathy
"Don Bass State Farm in Richland MS is the BEST! Amy is always so helpful and sweet. I wouldn't trade them for anything!"
We responded:
"We appreciate you, Jessica! We are so glad Amy is able to help you with all of your insurance needs. Thank you for being a good neighbor! "
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James Callender Jr

August 17, 2023

5  out of  5
rating by James Callender Jr
"I have been with State Fram for quite a while now. Amy Dedmon handles all of my insurance needs and she is great. Everyone there is very professional."
We responded:
"Thank you for sharing with us, James! We are so glad Amy helps you with everything ranging from home to auto insurance. We appreciate you being one of our good neighbors! "
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Caroline Jones

August 9, 2023

5  out of  5
rating by Caroline Jones
"Always helpful, responsive, and kind! The Don Bass team is exceptional and I highly recommend working with them for all your insurance needs."
We responded:
"We appreciate your kind words, Caroline! We value you as our customer, and we are always here to help! "
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James Caulkins

July 19, 2022

5  out of  5
rating by James Caulkins
"Been with state farm home and auto insurance for many years. We moved our account to Don bass agency several years ago because it was much closer to our home. This agency really has been a great help with our couple of claims. First with a car repair and now with getting our roof repaired and covered fully. Don Bass personally worked with me on getting pictures and videos of the roof to the claims adjusters and he called them to the mat to make sure our claim was fully covered. I would highly recommend this group to any one that wants that down home personal experience and touch"
We responded:
"Thank you for your kind words, James! We value you as our customer!"
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Byron Lemock

February 14, 2022

1  out of  5
rating by Byron Lemock
"Handled my account poorly"
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Annette Bonds

September 26, 2021

1  out of  5
rating by Annette Bonds
"No one to help you"
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Leigh Anne Bailey

March 17, 2021

5  out of  5
rating by Leigh Anne Bailey
"I've been with Don Bass for the past 10 years. He even answers the phone when I call sometimes. He has several employees."
We responded:
"Thank you for your business! We value you as our customer and appreciate your kind words."
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William Parks

October 19, 2020

5  out of  5
rating by William Parks
"They are quick to respond and have always been very helpful"
We responded:
"Thank you for your kind words. We are thankful to serve you!"
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Caleb Counselman

June 4, 2020

5  out of  5
rating by Caleb Counselman
"Everybody at the Don Bass firm in Richland was very helpful and all around great people. I had the privilege of working with Renee Whatley and I have no complaints at all! She was very helpful, professional, and such a nice person!"
We responded:
"Thank you for your kind words. We are glad Renee was a big help to you! We are happy to have you as part of our agency, and we are always here to help!"
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Kelli Wildman

February 28, 2020

5  out of  5
rating by Kelli Wildman
"Great group of people to have on your side"
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Jennifer Osborne

July 4, 2019

5  out of  5
rating by Jennifer Osborne
"Valeria Smith in Don Bass' office is an amazing asset to the company. She has answered countless questions for me and done so much work to make certain we have coverage at the best rates! Well done!"
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Debbie Mayers

June 7, 2019

5  out of  5
rating by Debbie Mayers
"Don has been our agent for many years. Anytime we need Don or Renee they are always there for us. Any questions or problems are resolved quickly. As busy as Don is he always has time to explain things in detail and that means a lot. They are the best!"